Learner Resources-VU21476 Read and write complex communications and transactional texts SIR Our assessment resources include: Assessment

Our assessment resources include: Assessment Pack (Student)

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD101 Use basic drawing techniques CUAPPR101 Use ideas and techniques to develop creative work Elective units BSBCMM211 Apply communication skills BSBCRT201 Develop and apply thinking and problem solving skills BSBTEC101 Operate digital devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS501 Manage business resources BSBLEG522 Apply legal principles in contract law matters BSBINS503 Monitor compliance with copyright and licence requirements BSBAUD601 Establish and manage compliance management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD301 Produce drawings to communicate ideas CUAPPR401 Realise a creative project CUAPPR404 Develop self as artist CUAPPR405 Develop and discuss ideas for own creative work CUARES403 Research history and theory to inform own arts practice Elective Units BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401 Articulate

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Learner Resources-VU21476 Read and write complex communications and transactional texts SIR Our assessment resources include: AssessmentOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all